Refund Policy

A Legal Disclaimer

At Tulsi Ayurveda Clinic, we follow a strict quality protocol to ensure every product reaches you in safe, hygienic, and authentic condition.
To maintain fairness and avoid misuse, we follow the policies below:

 Returns Not Accepted For

We do NOT accept returns for:

• Used products

• Opened seals or tampered packaging

• Products with removed labels/price tags

• Requests made after the return period

• Items damaged after delivery

• Products purchased during offers/sales/festive discounts, unless delivered damaged

Return/Exchange Eligibility Window

You are eligible for return or exchange only if:

• You receive a damaged or broken product

• The package has missing items/accessories

• You notify us on the day of delivery

• The product is unused, unopened, and in original condition

Requests after 3 days will not be accepted.

Exchange Process

1. Contact our support team with your Order ID + clear photos/video of the issue.

2. After approval, return the product in its original condition and packaging.

3. Our team will inspect the returned item.

4. A replacement will be sent if the claim is valid.

 Refund Process

• Refund is initiated after we receive & inspect the returned product.

• Refund typically reflects in your account within 3–5 working days.

• Shipping/postage charges are non-refundable.

Important Notes

• Full resolution process may take 7–21 working days depending on courier return timelines.

• Tulsi Ayurveda Clinic is not responsible for damage caused after delivery.

• Packages sent back without approval will be rejected.

 Support

Facing an issue? Contact within the product is delivered::

 +91 6398383100
tulsiayurvedaclinic@gmail.com